To keep your jewellery looking their best, always make sure that every piece is individually stored in an airtight plastic bag or within a soft lined pouch or box to stop them being scratched or tangled. Every piece that you purchase from us will come with a suede pouch and a beautiful box to inspire you to take good care of your purchase.
Please note that items are shipped to you directly from our brands. Each brand has its own shipping and return policy stated below.
JEWEL TREE LONDON ships from the United Kingdom. Shipping rates will be calculated at checkout depending on order value and where you are located.
Please note that for international orders, import duties and taxes are NOT INCLUDED, you will be responsible for any import duties and taxes.
We hope you love the items you purchase from us but if you are not completely satisfied, you have 14 days to return the item in an unused condition, with all labels and tags attached.
To begin the return process, please email us at firstname.lastname@example.org and we will be in touch with how to process the return - see Retuns page for more details.