We hope you love the items you purchase from us but If you are not completely satisfied you have 14 days to notify us of your return, and then another 7 days to send back the item.
Please email us at firstname.lastname@example.org to begin the return process. Please include the following information:
- Order number
- A short description of why you would like to return the item
- A picture of damaged item (if returning due to defective/damaged item)
Items should be returned unworn, unwashed and undamaged with all tags attached and the original packaging slip. Please ensure that beauty products are returned unused and in unopened packaging with all seals in place. Footwear and accessories must be returned in their branded boxes and placed inside a protective outer shipping box. Unfortunately, our suppliers will not be able to accept any items that fail to meet these criteria.
Products excluded from returns
- Personal hygiene products such as soaps
- Certain Made to order products which will be mentioned on the product page
- Items marked Final Sale
- Gift cards
You are responsible for packaging up the item and posting it back at your own cost. We recommend a signed-for delivery with proof of postage. We are not liable for any items damaged or lost during their return. The exception to this is when the item is faulty, in which case the Partner is responsible for paying the costs of returning the item. Please inform us if you receive a faulty item as soon as possible, by emailing email@example.com.
Any import taxes or duties you may have had to pay to receive an item cannot be refunded upon the return of that item. We are also not responsible for the for any import tax/duty that your return may have incurred.
It is your responsibility to fill out any customs declaration form correctly. When filling in the customs declaration form, please consult with your post office personnel how to declare a return exempt from import duties. Otherwise the brand may be charged customs import taxes, which they will deduct from your refund amount.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Unfortunately we cannot offer exchanges at this time. If you would like to exchange sizes, you will need to place a new order for the size that you require and return your original
If you have any further questions about returns, please email us at email@example.com.